Splunk® IT Service Intelligence

Administration Manual

Splunk IT Service Intelligence (ITSI) version 4.12.x reached its End of Life on January 22, 2024. See the Splunk Software Support Policy for details. For information about upgrading to a supported version, see Before you upgrade IT Service Intelligence.
This documentation does not apply to the most recent version of Splunk® IT Service Intelligence. For documentation on the most recent version, go to the latest release.

alert_actions.conf

The following are the spec and example files for alert_actions.conf.

alert_actions.conf.spec

# This file contains possible attributes and values for generating ITSI
# notable events, configuring episode actions, and executing
# post-search processing actions.
#
# There is an alert_actions.conf in $SPLUNK_HOME/etc/apps/SA-ITOA/default/.
# To set custom configurations, place an alert_actions.conf in
# $SPLUNK_HOME/etc/apps/SA-ITOA/local/. You must restart Splunk to enable
# configurations.
#
# To learn more about configuration files (including precedence) please see
# the documentation located at
# http://docs.splunk.com/Documentation/ITSI/latest/Configure/ListofITSIconfigurationfiles

GLOBAL SETTINGS


# Use the [default] stanza to define any global settings.
#  * You can also define global settings outside of any stanza, at the top
#    of the file.
#  * Each .conf file should have at most one default stanza. If there are
#    multiple default stanzas, attributes are combined. In the case of
#    multiple definitions of the same attribute, the last definition in the
#    file wins.
#  * If an attribute is defined at both the global level and in a specific
#    stanza, the value in the specific stanza takes precedence.

ttl = <integer> [p]
* The minimum time to live (TTL), in seconds, of the search artifacts
  if this action is triggered.
* If p follows the integer, then the integer is the number of scheduled periods.
* Default: 600 (10 minutes)

maxtime = <integer> [m|s|h|d]
* The maximum amount of time that the execution of an action is allowed to
  take before the action is aborted.
* Use the d, h, m and s suffixes to define the period of time:
  d = day, h = hour, m = minute and s = second.
  For example: 5d means 5 days.
* If you do not include a suffix, the time defaults to seconds.
* Default: 600 (10 minutes)

maxresults = <integer>
* The maximum number of search results sent via the alert.
* Default: 10000

is_custom = <boolean>
* Specifies whether the alert action is based on the custom alert
  actions framework and is supposed to be listed in the search UI.
* Default: 1

label = <string>
* Defines the label shown in the UI.
* If not specified, the stanza name is used instead.

description = <string>
* Defines the description shown in the UI.

payload_format = [xml|json]
* The format in which the alert script receives
  the configuration via STDIN.
* Default: json

[itsi_event_generator]

* Generate notable events under this stanza name.
* ITSI sends notable events to the ITSI summary index.
* Follow this stanza name with any number of the following
  attribute/value pairs.
* If you do not specify an entry for each attribute, Splunk will
  use the default value.

param.http_token_name = <string>
* The HTTP token name.
* Optional.
* If you do not provide a token name, ITSI obtains one
  token using the index and sourcetype parameters below.

param.index = <string>
* The index name.
* This setting is required if you do not provide an HTTP
  token for the 'param.http_token_name' setting.
* Default: itsi_tracked_alerts

param.sourcetype = <string>
* The sourcetype.
* This setting is used if you do not provide an HTTP
  token for the 'param.http_token_name' setting.
* Default: itsi_notable:event

param.event_identifier_fields = <comma-separated list>
* A list of fields that are used to identify event duplication.
* Default: source

param.is_use_event_time = <boolean>
* If "1", ITSI uses the actual event time.
* If "0", ITSI uses the time the event was indexed.
* Default: 0

param.event_field_max_length = <integer>
* The maximum field length.
* Default: 10000

param.title = <string>
* The title of the notable event in Episode Review.
* Optional. If a title is not provided the search name
  becomes the title.

param.description = <string>
* A description of the notable event.
* Optional. If a description is not provided the search
  description becomes the event description.

param.owner = <string>
* The initial owner of the notable event.
* Optional.
* Default: unassigned

param.status = <string>
* The triage status of the event in Episode Review.
* Optional. If a status is not provided then default_status is assigned.
* Values must match an integer specified in the default version of
  itsi_notable_event_status.conf, or the local version if you created one.

param.severity = <string>
* The level of importance of the event.
* Optional. If a severity is not provided then default_severity is assigned.
* Values must match an integer specified in the default version of
  itsi_notable_event_severity.conf, or the local version if you created one.

param.itsi_instruction = <string>
* Instructions for how to address the notable event.
* Optional.
* Must use tokens such as %fieldname% to map the field name from an external event.
  Static instructions are not supported.
* You can use an aggregation policy to aggregate individual instructions into an episode.
  By default, episodes display the instructions for the first event in an episode.

param.drilldown_search_title = <string>
* You can drill down to a specific Splunk search from an event or episode. This setting
  specifies the text of the drilldown link. Provide the actual search string in the
  'param.drilldown_search_search' setting.
* Optional.

param.drilldown_search_search = <string>
* The Splunk search string to drill down to from an event or episode.
* Optional.

param.drilldown_search_latest_offset = <seconds>
* Defines how far ahead from the time of the event, in seconds,
  to look for related events.
* This offset is added to the event time.
* Optional.

param.drilldown_search_earliest_offset = <string>
* Defines how far back from the time of the event, in seconds,
  to start looking for related events.
* This offset is subtracted from the event time.
* Optional.

param.drilldown_title = <string>
* You can drill down to a specific URI from an event or episode. This setting
  specifies the text of the drilldown link. Provide the actual URI string in 
  the 'param.drilldown_uri' setting.
* Optional.

param.drilldown_uri = <string>
* The URI to drill down to from an event or episode.
* Optional.

param.service_ids = <comma-separated list>
* A list of service IDs representing one or more ITSI services to
  which this correlation search applies.
* Optional.

param.entity_lookup_field = <string>
* The field in the data retrieved by the correlation search that
  is used to look up corresponding entities. For example, "host".
* Optional.

param.search_type = <string>
* The search type.
* Optional.
* Default: custom

param.meta_data = <string>
* The search type of any stored metadata.
* Optional.

param.is_ad_at =  <boolean>
* Whether this correlation is created by enabling adaptive
  thresholding or anomaly detection (AT/AD) for KPIs or services.
* Optional.
* If "1", the correlation is created by adaptive thresholding or anomaly detection.
* If "0", the correlation is not created by adaptive thresholding or anomaly detection.

param.ad_at_kpi_ids = <comma-separated list>
* A list of KPIs where adaptive thresholding or anomaly detection is enabled.
* Optional.

param.editor = <string>
* The type of editor used to create the correlation search. 
* Can be either "advance_correlation_builder_editor", which is the correlation
  search editor in ITSI, or "multi_kpi_alert_editor", which is the multi-KPI
  alert builder.
* Default: advance_correlation_builder_editor

[itsi_sample_event_action_ping]

* Ping a host in one or more ITSI episodes under this stanza name.
* Follow this stanza name with any number of the following
  attribute/value pairs.
* If you don't specify an entry for each attribute, Splunk uses
  the default value.

param.host_to_ping = <string>
* The field from the episode representing the host to ping.
* If your event contains the field 'server', set to '%server%'.
* When ITSI executes the alert action, it extracts the value corresponding
  to the token value from event data and tries to ping it.
* If you set a value that does not begin and end with '%', ITSI
  considers this to be the value to ping. No extractions are done in this case.
* Default: %orig_host%

[itsi_event_action_link_ticket]

* Set options to associate an episode with a ticket from an
  external ticketing system under this stanza name.
* Follow this stanza name with any number of the following
  attribute/value pairs.
* If you do not specify an entry for each attribute, Splunk will
  use the default value.

param.ticket_system = <string>
* The name of the external ticketing system.
* This setting is required to create/update/delete a ticket.
* There is no default.

param.ticket_id = <string>
* The ID of the specific ticket to link to.
* This setting is required to create/update/delete a ticket.
* There is no default.

param.ticket_url = <string>
* The drilldown link to the ticket in the external ticketing system.
* This setting is required to create/update a ticket.
* There is no default.

param.operation = <upsert|delete>
* Specifies the type of action to take on the ticket.
* If "upsert", ITSI inserts or updates existing fields.
* If "delete", ITSI deletes the ticket.
* There is no default.

param.kwargs = <dict>
* A dictionary of additional fields to pass to the ticket.
* Optional.
* There is no default.

[itsi_event_action_link_url]

* Set options to associate an episode with an external URL.
* Follow this stanza name with any number of the following
  attribute/value pairs.
* If you do not specify an entry for each attribute, Splunk will
  use the default value.

param.url = <string>
* A URL to an external document or incident

param.url_description = <string>
* The label or description of the document to link to.
* This setting is required to create/update/delete a URL.
* There is no default.

param.operation = <upsert|delete>
* Specifies the type of action to take on the URL.
* If "upsert", ITSI inserts or updates existing fields.
* If "delete", ITSI deletes the URL.
* There is no default.

param.kwargs = <dict>
* A dictionary of additional fields to pass to the URL.
* Optional.
* There is no default.

[itsi_event_action_snow_wrapper]

param.account = <list>
* The name of the account in which the incident is created.
* Required.

param.state = <string>
* The state of the incident.
* Optional.

param.configuration_item = <string>
* Configuration item.
* Optional.

param.contact_type = <string>
* The method by which the incident was reported.
* Optional.

param.assignment_group = <string>
* The name of the assignment group associated with the incident.
* Optional.

param.category = <string>
* The category of the incident.
* Required.

param.subcategory = <string>
* The subcategory of the incident.
* Optional.

param.impact = <number>
* The impact value of the incident.
* Optional.

param.urgency = <number>
* The urgency of the incident.
* Optional.

param.priority = <number>
* The priority of the incident, determined by the impact and urgency values.
* Optional.

param.short_description = <string>
* A brief description of the ITSI episode.
* Required.

param.correlation_id = <string>
* A brief description of the ServiceNow incident.
* Optional.

param.splunk_url = <link>
* An external drilldown link from the ServiceNow incident.
* You can use this setting to link back to the corresponding episode in ITSI.
* Optional.

param.custom_fields = <string>
* Custom fields.
* Optional.

[itsi_event_action_clear_sim_incidents]

* Clear all Splunk Infrastructure Monitoring incidents within an ITSI episode. An incident 
  in Splunk Infrastructure Monitoring is the combination of an alert event and a clear event.

[itsi_import_objects]

* Import entity and service object data.

param.backfill_enabled = <boolean>
* Whether to enable backfill on all KPIs in linked service templates.
* Optional.
* Default: 0

param.entity_description_fields = <string>
* A list of fields that represents the description of an entity.
* Optional.

param.entity_field_mapping = <string>
* A key-value mapping of fields to re-map to other fields in the data.
* Follows a <field> = <Splunk search field> format.
* For example, ip1 = dest, ip2 = dest, storage_type = volume
* Use this setting to rename a field or column to an alias or info value.
* Optional.

param.entity_identifier_fields = <string>
* A list of fields that represent identifier data of an entity.
* Optional.

param.entity_informational_fields = <string>
* A list of fields that represent the informational data of an entity.
* Optional.

param.entity_merge_field = <string>
* The field that should be used when resolving conflicts between entities.
* Optional.

param.entity_title_field = <string>
* The field that represents the title of an entity.
* Optional.

param.entity_type_field = <string>
* The field that matches the title for the entity type that is associated with an entity.
* Optional.

param.service_dependents_fields = <string>
* A list of fields that indicate service dependencies.
* Optional.

param.service_description_fields = <string>
* A list of fields that represents the description of a service.
* Optional.

param.service_tags_field = <string>
* A list of fields that represents one or more tags to be added to a service.
* Optional.

param.service_enabled = <boolean>
* Whether or not imported services should be enabled.
* Optional.
* Default: 0

param.service_team = <string>
* The ITSI team that the imported services belong to.
* Optional.
* Default: default_itsi_security_group

param.service_templates_config = <string>
* A dictionary of key-value pairs that maps entity rules to service templates.
* Optional.

param.service_template_field = <string>
* Determines which service template a service is linked to.
* Optional.

param.service_title_field = <string>
* The field that represents the title of a service.
* Optional.

param.update_type = <string>
* The update/insertion method when uploading entities.
* APPEND: ITSI makes no attempt to identify commonalities between entities.
*   All information is appended to the table.
* UPSERT: ITSI appends new entries.  Existing entries (based on the value
*   found in the title_field) have additional information appended
*   to the existing record.
* REPLACE: ITSI appends new entries. Existing entries (based on the value
*   found in the title_field) are replaced by the new record value.
* Optional.
* Default: UPSERT

[itsi_summary_metrics_collect]

* Wraps the mcollect macro for converting event data into metrics and pushing it into the ITSI metrics summary index.

alert_actions.conf.example

No example
Last modified on 28 April, 2023
List of ITSI configuration files   app_common_flags.conf

This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.12.0 Cloud only, 4.12.1 Cloud only, 4.12.2 Cloud only, 4.13.0, 4.13.1, 4.13.2, 4.14.0 Cloud only, 4.14.1 Cloud only, 4.14.2 Cloud only, 4.15.0, 4.15.1, 4.16.0 Cloud only


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